YOUR GUIDE TO AMP PERFORMANCE MANAGEMENT: FREQUENTLY ASKED QUESTIONS
At Joshua Tree Group, we understand that implementing a new performance management program like AMP comes with plenty of questions. That’s why we’ve put together this comprehensive FAQ guide to help you navigate the key aspects of the AMP Performance Management program.
This guide is designed to be easy to use — simply click on the questions that matter most to you in the Table of Contents and get straight to the information you need.
Explore the FAQs below and learn how AMP can help drive your supply chain performance.
TABLE OF CONTENTS
What is AMP Performance Management?
How does AMP improve supply chain performance?
How is AMP different from other performance management programs?
What is the AMP process?
How do you measure AMP program success?
What is the ROI of AMP performance management?
Do clients have to prepare ahead of time for this program?
Should we wait until after peak season to implement the AMP Performance Management program?
What ongoing support or maintenance services do you offer for the AMP Performance Management program?
What are the next steps?
WHAT IS AMP PERFORMANCE MANAGEMENT?
AMP Performance Management is a powerful labor management program designed to help supply chain leaders improve performance while keeping their teams engaged. Unlike traditional supply chain management training programs, AMP focuses on both leadership development and employee engagement. This unique combination helps companies reduce costs and create a positive and productive work culture.
EMPOWERING LEADERSHIP DEVELOPMENT
AMP’s foundation is built on leadership development. It provides supply chain leaders with the tools and training to make better decisions, confidently manage teams, and promote collaboration. AMP helps leaders inspire their teams and guide them toward achieving long-term goals, all while fostering a supportive atmosphere.
BOOSTING EMPLOYEE ENGAGEMENT
Sustainable success relies on employee engagement. Gallup estimates that low employee engagement costs the global economy $8.9 trillion. AMP seeks to combat that by prioritizing the creation of a motivated, empowered workforce. By fostering a culture where employees feel valued and connected, it leads to increased productivity and lower turnover rates. Engaged employees are more dedicated to their work, leading to smoother operations and higher overall performance.
HOW DOES AMP IMPROVE SUPPLY CHAIN PERFORMANCE?
AMP Performance Management improves supply chain performance by blending leadership training with real-time operational strategies to keep everything running smoothly. Joshua Tree Group (JTG) consultants work closely with supply chain leaders and their teams to design tailored programs that streamline processes, motivate employees, and enhance overall efficiency.
SMARTER LEADERSHIP, SMOOTHER OPERATIONS
AMP gives supply chain leaders the skills and strategies to make informed decisions. With better decision-making and leadership practices, teams operate more effectively, leading to fewer bottlenecks, faster problem resolution, and improved workflow across the supply chain. Leaders trained through AMP are better equipped to optimize resources, manage risk, and drive continuous improvement, which leads to fewer delays, better resource allocation, and a team that can respond quickly to issues before they escalate.
A MOTIVATED WORKFORCE EQUALS HIGHER PRODUCTIVITY
A motivated workforce is the backbone of any high-performing supply chain. AMP strongly emphasizes employee engagement, ensuring workers feel supported and empowered in their roles. Engaged employees tend to be more productive, take ownership of their responsibilities, and contribute to smoother day-to-day operations. This increased level of commitment from the workforce leads to better on-time performance, fewer errors, and a more reliable supply chain.
BRIDGING EFFICIENCY AND EMPLOYEE SATISFACTION
One of AMP’s key strengths is its ability to create a balance between operational efficiency and employee satisfaction. JTG doesn’t just focus on getting more out of the supply chain — our team ensures both leaders and their teams are fully aligned. This balance helps companies achieve their performance goals while fostering a culture of collaboration and continuous improvement, ultimately leading to a stronger, more adaptable supply chain.
HOW IS AMP DIFFERENT FROM OTHER PERFORMANCE MANAGEMENT PROGRAMS?
AMP is not just about tracking performance — it’s about developing leadership and engaging employees. Gallup found that 70% of the variance in team engagement can be attributed to the manager. When managers are engaged at work, non-managers are more likely to be engaged.
We focus on empowering leaders to inspire their teams, creating an environment where both operational efficiency and employee satisfaction thrive.
PRODUCTIVE LEADERSHIP, FASTER DECISIONS
AMP equips leaders with the skills and strategies to make quick, informed decisions. With better leadership in place, teams can respond faster to challenges, ensuring smooth operations and addressing issues before they become bigger problems.
TAILORED TO YOUR NEEDS
Unlike one-size-fits-all solutions, we customize the AMP program to fit your unique challenges. Whether you need better leadership strategies or higher employee engagement, AMP adapts to help you meet your goals.
LONG-TERM SUCCESS
Our approach doesn’t stop with short-term gains. AMP ensures lasting improvements in leadership and team motivation, setting you up for continued growth and success.
WHAT IS THE AMP PROCESS?
Our AMP Performance Management process is fully customizable to meet each client's unique needs, ensuring lasting results. We guide you through a structured approach that delivers impactful performance improvements over roughly 4 to 9 months (depending on your exact needs).
STEP 1: PROGRAM GOVERNANCE DESIGN
We start by establishing a clear framework for oversight and accountability, ensuring that your performance goals are met and maintained throughout the program.
STEP 2: PROCESS IMPROVEMENT IDENTIFICATION AND IMPLEMENTATION
Next, we identify areas for improvement within your operations and develop targeted strategies to address inefficiencies and boost productivity. Our focus is on solutions that deliver measurable results.
STEP 3: ENGINEERED LABOR STANDARDS DEVELOPMENT
We create precise labor standards tailored to your specific needs to maximize productivity. These standards help you achieve optimal performance while maintaining consistency across your teams.
STEP 4: LEADERSHIP ROUTINE TRAINING
We’ll then provide hands-on training for your leadership team, equipping them with the routines and skills they need to drive ongoing success. Out training empowers leaders to make informed decisions and keep teams motivated.
HOW DO YOU MEASURE AMP PROGRAM SUCCESS?
We measure the success of the AMP Performance Management program through clear, impactful outcomes — focusing primarily on productivity improvement, cost reduction, and throughput increase. While specific percentage targets may vary from client to client, we consistently deliver impressive results. On average, our clients see a 30% increase in productivity, translating into more efficient operations, reduced costs, and a stronger bottom line.
WHAT IS THE ROI OF AMP PERFORMANCE MANAGEMENT?
The return on investment (ROI) of the AMP Performance Management program varies depending on the specific needs and goals of each client. However, in most cases, clients begin to see a clear ROI within 18 months.
This timeline reflects AMP's long-term, sustainable improvement — whether through increased productivity, reduced labor costs, or more efficient operations.
The real value of AMP lies in its ability to drive continuous improvement. By optimizing leadership effectiveness and workforce engagement, the program delivers a strong ROI and sets the foundation for ongoing gains. Over time, companies often see further increases in efficiency, profitability, and team morale, leading to benefits that extend well beyond the initial 18-month period.
DO CLIENTS HAVE TO PREPARE AHEAD OF TIME FOR THIS PROGRAM?
No, clients don’t need to prepare anything ahead of time for the AMP Performance Management program. We understand that every organization is at a different stage, so we tailor our approach accordingly.
We may sometimes kick off the program by starting initiatives like selecting and implementing a labor management system (LMS) if one isn’t already in place. However, our flexible process can easily accommodate these early steps to ensure everything aligns with your operational needs.
SHOULD WE WAIT UNTIL AFTER PEAK SEASON TO IMPLEMENT THE AMP PERFORMANCE MANAGEMENT PROGRAM?
There’s no need to wait until after peak season to start the AMP Performance Management program. Implementing AMP during peak season can actually be beneficial. Here’s why:
Raise the bar: AMP brings an increased focus on performance, which helps your warehouse meet the demands of peak season more effectively. With our performance management strategies in place, you’ll see higher performance levels, improved service, and reduced costs — even during the busiest times.
Strengthen leadership: From day one, AMP equips leaders with stronger skill sets to engage and manage their teams. This is particularly valuable during peak when you often have an influx of team members, including temporary staff. AMP gives your leaders the tools to maintain high performance, even with a workforce in flux.
Build a peak-ready structure: Implementing AMP during peak season allows us to tailor the program to your company’s peak demands. By integrating your peak playbook into the AMP structure, we ensure your team can handle the busiest periods confidently and efficiently.
WHAT ONGOING SUPPORT OR MAINTENANCE SERVICES DO YOU OFFER FOR THE AMP PERFORMANCE MANAGEMENT PROGRAM?
We offer ongoing maintenance to ensure your AMP Performance Management program continues to evolve and deliver results. This includes:
Annual on-site visits: At least once a year, our team will visit your site to assess the effectiveness of the labor management standards we’ve put in place. These visits allow us to identify any adjustments needed due to changes in your work mix, processes, or other factors impacting performance.
Flexible frequency: If your operations are more dynamic or going through rapid changes, we can schedule more frequent site visits to keep everything running smoothly and ensure your labor standards are always aligned with your current needs.
WHAT ARE THE NEXT STEPS?
After the initial consultation, JTG will perform an AMP readiness assessment to determine how we can best tailor the program to your operations. Here’s what that looks like:
Site visit: Our team will conduct a site visit to observe your current operations firsthand. This allows us to identify opportunities for improvement and get a clear understanding of your workflows.
Leadership review: We observe your leaders as they go through their daily routines to assess their current practices and readiness for AMP. This helps us identify which areas where leadership training can drive the most impact.
Labor management system assessment: If you have an LMS in place, we’ll evaluate it to identify any gaps or areas that need improvement. If you don’t have an LMS, we’ll work with you to implement one as part of the AMP process.
These steps ensure your amp program is fully customized and ready to deliver meaningful, long-lasting results.
READY TO TRANSFORM YOUR OPERATIONS WITH AMP?
AMP Performance Management isn’t just about solving today’s challenges — it’s about building a stronger, more efficient future for your business.
If you’re ready to see how AMP can take your supply chain operations to the next level, get started today with a free consultation. Let’s work together to unlock your team’s full potential.